49 réactions sur “ Qui dois-je contacter si je souhaite poser des questions, rencontre des problèmes, ou souhaite formuler des suggestions ou des critiques ? ”

    • Valerie Dratwa Réponse

      Hello Flo,
      You can add or remove challenges at the beginning of each fasting week. Before you start your week, you can scroll down and there you will see that some challenges have already been added to your week. They are suggested to you based on your goals and progress. You can also delete them by clicking on the waste bin icon and all the way at the bottom you have the option to “add challenges”.

      • Craig Bell Réponse

        Hello Valerie. I have been trying to cancel my subscription, but have had no success. for whatever reason I’m not able to email you guys to put in a support request. Please help me cancel my subscription. What information do you need for me to make this happen? And like I said I’m not able to email for whatever reason, so is there someone I can actually talk to?

    • Robert Westervelt Réponse

      American Express call me about your charge! I’m not going to be paying the current charge that you’re charging me! if not I will stop using the app and cancel my subscription! please advise

  2. Unhappy Customer Réponse

    This app is a scam!!!! The app doesn’t work. They take your money but offer no support when the app is broke. The email info here does NOT work.

    • Valerie Dratwa Réponse

      Hello,
      We are very sorry that you had to make this negative experience. Please contact our support team (support@bodyfast.app). We will take care of your request as soon as possible and will definitely find a solution.
      Thank you! 🙂

  3. Kelly Réponse

    I downloaded the free app but it took a very long time to open then when I clicked get started it just kept loading so I restarted my phone thinking that would help and now I can’t get back in it won’t open up!

    • Valerie Dratwa Réponse

      Hello Kelly,
      Please excuse the inconveniences. Can you please contact our support team (support@bodyfast.app)? They will be happy helping you out as soon as possible. Thank you!

  4. Nichole Robinson Réponse

    I’m trying to cancel this subscription please help I want a refund and I don’t want my card charged any longer

    • Valerie Dratwa Réponse

      Hello Nichole,
      In order to initiate a refund please contact our support team (support@bodyfast.app). They will check your request and gladly help you further. 🙂

    • Valerie Dratwa Réponse

      Hello Sophy,
      Our coach subscriptions cannot be paid on a monthly or weekly basis, unfortunately. This is why you are charged with the total amount at the beginning of your subscription.
      But you can select the one moth subscription where you pay on a monthly basis.
      I hope this helps you. 🙂

    • Valerie Dratwa Réponse

      Hello Sara,
      you can manually move your fasting times so that they fit your lifestyle better. Just press “Change times” buttons at the start of a week or even during the week. Afterwards you can tap on a green / orange area in the bar chart to move the fasting period or change its duration.
      If you want to add an additional fasting period, tab on “Add period” and then tab on a grey are to place the new period.
      You can also enter your meal times so that the app can adjust your times better automatically. 🙂

  7. Kerena Réponse

    Hi,
    I love BodyFast and am up to Week 7
    I have a new iPhone but I’m can’t log into the App on my new phone.
    I can still open & use it on my old phone when near our WiFi.
    How do I transfer?
    Cheers, Kerena

    • Valerie Dratwa Réponse

      Hello Kerena,
      you can log back into your old account by entering the same e-mail address you used on your old phone.
      If you have troubles or need help with that, please contact our support team (support@bodyfast.app).
      They will gladly help you as soon as possible! 🙂

    • Valerie Dratwa Réponse

      Hello Vikki,
      The subscription can easily be cancelled by yourself in your appstore account. If you need assistance, please contact our support team (support@bodyfast.app) 🙂

  9. Tina Powers Réponse

    I have paid for a full year. I am on my third week but the app keeps starting me over on my first week. There is nowhere to find information on how to correct this. It shows trophies for 3 weeks but my fasting plan keeps starting over and I am getting no new plan from the coach.

    • Valerie Dratwa Réponse

      Hello Tina, it seems that you are facing a technical issue. Can you please contact our support team (support@bodyfast.app). Our colleagues will gladly solve the issue! 🙂

  10. Gillian Barber Réponse

    Hi there,
    Can I add weeks that I have deleted back to my plan history? I deleted a week or so thinking I could add them back, but have been unable to do this, now the correct amount of hours I have actually fasted isn’t showing.
    Thanks

    • Christian Mall Réponse

      Hi Gillian, we’re sorry to hear that but unfortunately, there’s no way of adding back deleted weeks into the plan history at the moment. We’re constantly trying to make our app better, so we thank you for your feedback. Happy BodyFasting! 😊

  12. Lyn Richardson Réponse

    I purchased this app over a month ago but never activated it as I did not receive the instructions on how to do so when I purchased it. I subsequently contacted the body app support by email to cancel my subscription. I now see that I am continuing to be charged for something I have never used and this is causing me to be angry and upset. It’s all very well to say you can cancel yoursef by going into the app, but if you can’t even do that, then what???

    • Christian Mall Réponse

      Hi Lyn, please make sure to answer the email directly that you received when you contacted the support. This way, we can help you in the best possible way. Just to be sure, the email address is info@bodyfast.app.

  13. Winnie Joubert Réponse

    Je ne veux plus renouveler mon abonnement. Canceller mon jeune intermittent immédiatement
    CANCELLER L’ABONNEMENT! NE PAS RENOUVELER

    Winnie joubert

  14. Adriana T Réponse

    Hello. I payed the abonament for 1 year to your app and after 2 weeks all my data and records from the app I lost because I was deconected from the app and I can not reconect anymore. After 1 week I’ve tried to reintroduce all the personal data and today happened again the same thing. I’ve send to you emails many times but nobody answers me. In conclusion, if nobody help me to recover my data or give me the money which I paid, I need an address so my lawyer will contact you. This is a legal notification as well.
    Thank you.

    • Christian Mall Réponse

      Hi Adriana, we always try to answer all emails within 24 hours but it might take slightly longer during peak times. If you received an automatic response email from us, please answer this email directly. This way, we can help you as quickly as possible.

  15. Ori Réponse

    I cancelled my contract in time and still was charged.
    I tried to ask for a refund but it declined it twice.
    I used the app only for 1 week.
    How can I contact your company rather than that email?

    Thank you.

    • Valerie Dratwa Réponse

      Hello Ori,
      we are sorry for that this has happened to you and can assure you this must be a mistake!
      Once cancelled successfully, you will not be charged again. Can you please contact our support team (info@bodyfast.app) and include all information you have about this incident. Our colleagues will help you as soon as possible and solve this misunderstanding. Thank you!

  16. monia theriault Réponse

    Je ne suis pas capable de fermer ce compte, comment on fait, sur le site il n y a pas d endroit pour trouver notre compte…..

    • Valerie Dratwa Réponse

      Bonjour Monia,
      Votre abonnement peut être facilement annulé par vous-même dans l’Appstore correspondant. Si vous avez besoin d’aide, n’hésitez pas à contacter notre équipe d’assistance (info@bodyfast.app) 😊.

  17. Kholoud Mansour Réponse

    Hello,

    I paid the subscription today for three months. Yet, I did not receive my personal coaching/ program to start, neither through the email nor the app. Please advise accordingly.

    Many thanks in advance,
    Kholoud

  18. Kholoud Mansour Réponse

    Hello Oliver and other team members at Body Fast,

    I paid the subscription yesterday for three months. Yet, I did not receive any personal coaching/ program to start, neither through the email nor the app. I downloaded the app but cannot see any personal coaching and I am asked in the app to subscribe/ get coaching, but I have already paid through PayPal and can send it a screenshot. Please advise accordingly as I am only intending to try it for three months. So, no charges after that please.

    Many thanks in advance,
    Kholoud

  19. Scott Zito Réponse

    Why am I paying 7.99 for a free 7 day trial? I do not like when companies make it hard to contact and/or complicate the cancelling or subscription management. Please contact me on how to cancel.

  21. Cheryl Anderson Réponse

    Is there anything I can put in my coffee? They say you can’t have anything different faster but I can’t drink coffee, black and I like my coffee in the morning.

    • Lara Réponse

      Hello Cheryl,

      if you really need something in your coffee, then you can add a splash of unsweetened almond milk or a tiny bit of cream—just keep it under 30–50 calories to stay mostly in a fasted state.

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